Q. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it)
Q. Where do you ship?
We currently ship in Australia, New Zealand and the United States.
For shipping outside of these countries, please reach out to our support through our online chat function.
Q. How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order.
- Australia: 5-7 days
- New Zealand: 7-10 days
- United States: 10-14 days
Q. Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our online chat function.
Q. Do you have physical stores?
We currently don't have any physical stores under our brand name.
Q. What is the material composition of your socks?
Our socks are 80% cotton, 15% polystyrene and 5% spandex.
If you have any other questions please feel free to contact us through our online chat function.